Refund policy

1. Return Window

We offer a 5-day return policy, which means you may request a return within 5 days of receiving your order.

2. Eligibility for Returns

To be eligible for a return, the item must be:

• Unused and in the same condition as received
• In original packaging with all tags intact
• Accompanied by proof of purchase

Returns will not be accepted for items that are used, damaged, or not in their original condition.

3. Non-Returnable Items

The following items are not eligible for return:

• Custom collars and leashes with name embroidery, as these products are personalised specifically for the customer
• Aramesh Paw Relief Oil (due to hygiene and safety reasons)
• Sale items
• Gift cards

Please note: Customised or personalised collars and leashes with name embroidery cannot be returned or exchanged once the order has been placed.

4. Return Process

To initiate a return, you must contact us within the return window via:

• Email: hello@aramesh.in
• WhatsApp: +91 8369365296

Returns must be approved before shipment. Items sent without prior approval will not be accepted.

5. Return Shipping

A flat return shipping fee of ₹100 will be applicable.

In cases where the return is due to a change of mind, the return shipping cost will be borne by the customer.

6. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with relevant details.

Upon verification, we will arrange a replacement or appropriate resolution.

For customised collars and leashes with name embroidery, if the item is found to have a manufacturing defect or an error in the personalisation made by us, please contact us within 48 hours of delivery. Upon verification, we will arrange an appropriate resolution.

7. Exchanges

We do not offer direct exchanges. To exchange an item, please initiate a return and place a new order once your return is approved.

Custom collars and leashes with name embroidery are not eligible for exchange, as they are personalised specifically for the customer.

8. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be processed to the original payment method within 10 business days
• Additional time may be required for your bank or payment provider to reflect the refund

If more than 15 business days have passed since approval, please contact us at hello@aramesh.in