Refund policy
1. Return Window
We offer a 7-day return policy, which means you may request a return within 7 days of receiving your order.
2. Eligibility for Returns
To be eligible for a return, the item must be:
- Unused and in the same condition as received
- In original packaging with all tags intact
- Accompanied by proof of purchase
Returns will not be accepted for items that are used, damaged, or not in their original condition.
3. Non-Returnable Items
The following items are not eligible for return:
- Aramesh Paw Relief Oil (due to hygiene and safety reasons)
- Sale items
- Gift cards
4. Return Process
To initiate a return, you must contact us within the return window via:
- Email: hello@aramesh.in
- WhatsApp: +91 8369365296
Returns must be approved before shipment. Items sent without prior approval will not be accepted.
5. Return Shipping
A flat return shipping fee of ₹100 will be applicable.
In cases where the return is due to a change of mind, the return shipping cost will be borne by the customer.
6. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with relevant details.
Upon verification, we will arrange a replacement or appropriate resolution.
7. Exchanges
We do not offer direct exchanges. To exchange an item, please initiate a return and place a new order once your return is approved.
8. Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be processed to the original payment method within 10 business days
- Additional time may be required for your bank or payment provider to reflect the refund
If more than 15 business days have passed since approval, please contact us at hello@aramesh.in